CQC compliance software for domiciliary care

How MyCareCompliance handles it

Fictional walkthrough — no real provider, person or result

1. 1

   Found. A fictional agency's Missed Visits Audit meets 6 of 8 checks; one missed visit involved medication prompting.

2. 2

   Immediate response. The on-call coordinator records the welfare check, GP advice and family contact against the action.

3. 3

   Owned. The action is raised from the source 'Missed visit', severity High, owner the care coordinator, due in 7 days.

4. 4

   Fixed. Root cause (rota gap on a double-up run), corrective and preventive actions and the revised rota are added as evidence.

5. 5

   Verified. The registered manager verifies and closes it; the re-audit a month later meets 8 of 8.

What compliance looks like in home care

Inspectors rarely see your care being delivered. They judge the service on records, on what people and their relatives tell them, and on whether managers can show they already knew about the gaps. A domiciliary service therefore needs a rolling audit programme that reaches into the community — spot checks, call data reviews, medication competency, care plan sampling and feedback — with findings traced through to completed actions. That is the shape of the programme built into MyCareCompliance.

Care planning and risk assessment

Care plan audits sample real files and check that support is personalised, current and consented to, with mental capacity considered where it needs to be.

• Care plan audits against the CQC quality statements
• Risk assessments for the home environment, moving and handling, and lone visits
• Consent, mental capacity assessments and best-interest decisions
• Evidence of involvement from the person, family and advocates
• Review dates tracked so plans are never quietly out of date

Call monitoring and continuity

Your call monitoring system tells you what happened. The audit programme records what you did about it, which is the part inspectors ask for.

• Late and missed call reviews with actions and outcomes recorded
• Call duration against commissioned time
• Travel time and rota realism reviewed as a staffing risk
• Continuity of carers for each person supported
• Trends reported to directors through governance reporting

Medication support in people's homes

Medication in home care is a frequent area of inspection focus because the medicine, the MAR chart and the staff member are all in someone else's house.

• MAR chart audits and gap analysis
• Prompting, assisting and administering recorded correctly
• PRN protocols and 'as required' decision recording
• Medication competency assessments per staff member with renewal dates
• Medication errors logged, investigated and closed out

Workforce compliance

Every staff record is tracked with expiry dates, so nobody is working on a lapsed document and you can produce the full picture on request.

• DBS checks with renewal monitoring
• Right to work documents and expiry alerts
• References and recruitment file completeness
• Mandatory and role-specific training
• Supervision, appraisal and observed practice
• Driving licence, business insurance and lone working records

Quality assurance and people's experience

Quality assurance evidence shows CQC that the service listens and acts, not just that it collects feedback.

• Spot checks and observed practice in the community
• Service user and relative reviews and surveys
• Complaints, compliments and the actions taken
• Incidents, accidents and safeguarding referrals with learning recorded
• Themes fed into the improvement plan rather than filed away

Multi-branch agencies, one organisation licence

Compare branches, drill into one location and report to the board — without paying per user or per branch.

Governance and Regulation 17

Regulation 17 expects systems that assess, monitor and improve quality, and records that evidence it. That is exactly what the platform produces as a by-product of normal use.

• A scheduled audit programme covering every branch
• Improvement plans with owners, priorities and due dates
• Overdue and urgent items surfaced before they become findings
• Branded governance reports for provider meetings and the nominated individual
• A full history of who recorded what, and when