CQC compliance software for care homes

How MyCareCompliance handles it

Fictional walkthrough — no real provider, person or result

1. 1

   Found. A fictional home's falls audit meets 5 of 9 checks; risk assessments were not reviewed after two falls.

2. 2

   Owned. Each shortfall becomes its own action, severity High, owned by the unit lead with a 14-day due date.

3. 3

   Seen as a pattern. Repeat findings show 'Falls' raised in three consecutive months on the same unit, while each incident stays separate.

4. 4

   Fixed. Root cause, sensor-mat trial and post-fall review checklist are attached as evidence.

5. 5

   Verified. The manager verifies the actions and sets a re-check; the next audit's result is shown against its denominator.

What compliance looks like in a care home

A home is judged on the lived experience of the people in it and on whether managers can show they already knew where the weaknesses were. That means a rolling programme of audits across care, medication, premises, infection control and staffing, feedback from residents and relatives, and a documented improvement plan that shows findings being closed. Everything below is scheduled, recorded and reportable in one place.

Care planning and risk assessment

Care plan and daily record audits sample real files and test whether support is personalised, current and properly consented to.

• Care plan and daily record audits against the quality statements
• Risk assessments including falls, moving and handling, skin integrity and choking
• Consent, mental capacity assessments, best-interest decisions and DoLS
• Nutrition, hydration and weight monitoring
• Involvement of residents, relatives and advocates, with review dates tracked

Medication and clinical oversight

Medication is the single most common source of inspection findings in residential care, so it has the deepest audit content.

• MAR chart audits, gaps and transcription checks
• Storage, temperature records and stock balance
• Controlled drugs registers and witnessed administration
• PRN protocols, covert medication and time-critical medicines
• Staff medication competency with renewal dates
• Errors and near misses logged, investigated and closed

Premises, equipment and infection prevention

The building is part of the regulated service, and lapsed certificates are one of the easiest findings for an inspector to make.

• Fire safety checks, drills and the fire risk assessment
• Legionella, water temperature and flushing records
• LOLER and PUWER checks on hoists and equipment
• Electrical, gas and maintenance certificates with expiry alerts
• Environmental and infection prevention audits, including cleaning schedules

Workforce compliance and staffing

Staffing evidence needs to show both that people are safely recruited and that there are enough of them, with the right skills, at the right times.

• DBS, right to work, references and recruitment file completeness
• Induction, Care Certificate and mandatory training
• Clinical competencies for nursing staff
• Supervision, appraisal and observed practice
• Rota adequacy and dependency tool evidence

Quality assurance and people's experience

Inspectors look for a service that listens and then changes something as a result.

• Resident and relative surveys and meetings
• Complaints, compliments and the actions taken
• Accidents, incidents, falls analysis and safeguarding referrals
• Duty of candour records where applicable
• Themes routed into the improvement plan rather than filed away

Multi-home groups see one picture

Head office compares homes side by side, drills into a single service and exports governance reports for the board. Per organisation, not per user or per bed.

Governance and Regulation 17

Regulation 17 expects systems that assess, monitor and improve quality, and records that prove it. The platform produces that evidence as a by-product of normal use.

• A scheduled audit programme for each home
• Improvement plans with owners, priorities and due dates
• Overdue and urgent items surfaced before they become findings
• Branded governance reports for provider and board meetings
• A full history of who recorded what, and when