Customer service, support and complaints

1. Support hours

Standard support runs Monday to Friday, 09:00 to 17:00 UK time, excluding bank holidays. Email info@ajgadvisory.co.uk or call 01722 466453. Messages received outside these hours are picked up on the next working day. Emergency out-of-hours support is arranged separately; we do not offer blanket 24/7 support.

2. Cancelling your subscription

Cancel at any time from the billing page in your portal, or by emailing info@ajgadvisory.co.uk. Cancellation takes effect at the end of the current paid month; charges already due are not refunded. During the 7-day free trial, cancel before the end of day 7 and you will not be charged. Full terms are in the subscription agreement.

3. Making a complaint

1. Email info@ajgadvisory.co.uk with "Complaint" in the subject, describing what happened and what you would like us to do.
2. We acknowledge your complaint and agree with you how we will look into it.
3. We respond in writing with what we found and what we will do.
4. If you are not satisfied, ask for your complaint to be reviewed by the company director.

Data protection concerns can also be raised with the Information Commissioner's Office (ico.org.uk). See our privacy notice.

4. Summary for procurement teams

• Supplier: AJG Advisory Services Limited, company number 17183813, 9 West Street, Wilton, Salisbury SP2 0DL.
• Pricing: Essential £24.99, Compliance £54.99, Complete £79.99 per organisation per month, inclusive of VAT, with unlimited users and branches.
• Hosting: database and document storage in the European Union (Ireland). See data processing.
• Access: separate workspace per provider enforced in the database, role and branch permissions, invitation-only accounts and automatic session timeout. See security.
• Your data: you can export your records during your subscription; on request at the end we provide an export and then delete it within 90 days.