Knowledge centre · Governance

Quality assurance in social care

Quality assurance is how a provider checks — routinely and independently — that care is safe and good, and acts when it is not. Regulation 17 requires systems to assess, monitor and improve quality, and CQC looks closely at whether those systems actually work.

MyCareCompliance brings practical CQC audits, evidence, workforce oversight and improvement actions into one platform for adult social care providers.

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7 days free. Plans from £24.99 per organisation per month, inclusive of VAT. Features vary by plan. Compare plans and trial terms.

Last reviewed: 10 October 2026. Independent guidance from AJG Advisory — not official CQC guidance. Always check the official sources listed below for current requirements.

Who it applies to

Registered managers, nominated individuals and directors responsible for oversight.

The building blocks

An audit programme covering key risks at sensible frequencies
Feedback from people, families, staff and professionals
Monitoring of incidents, complaints, safeguarding and training
Oversight by someone senior who is not completing the work
A single improvement plan that pulls all findings together

Making it effective

Audits must find problems — 100% every month is a warning sign
Findings need owners, deadlines and evidence of completion
Reports to the provider should show trends, not just this month
The provider must challenge and act on what it is told

Internal audit questions

1.Is there a written audit schedule and is it followed?
2.Do audits identify issues, and are those issues fixed?
3.Does the provider receive a regular quality report?
4.Is feedback from people using the service acted on?

Practical checklist

Audit schedule agreed
Feedback surveys running
Monthly quality report produced
Improvement plan reviewed by the provider

How MyCareCompliance can help

MyCareCompliance brings the audit schedule, feedback surveys, action plans and governance reports together, so the nominated individual can see quality across every branch in one place.

Official sources

MyCareCompliance is founded by Jack Green, ACC Accredited Care Consultant, with over 10 years in adult social care and registered manager experience. Read Jack’s background.

See how the platform organises this work

Genuine product screenshots using demo data. Scores show internal assurance, not CQC ratings. Features vary by plan.

Compliance Centre showing overall score and domain ratings for a care service — Compliance Centre — one snapshot of where the service stands today.

Audit register listing scheduled and completed CQC audits with due dates — Audit programme — scheduled, completed and overdue audits in one register.

Improvement action plan with owners, priorities and due dates — Improvement plan — findings become actions with an owner and a deadline.

Workforce compliance records showing DBS, right to work and training expiry status — Workforce compliance — DBS, right to work, training and supervision expiry.

Need to manage this in your service?

Use MyCareCompliance to organise audits, actions, evidence and governance in one place. 7 days free, then from £24.99 per month for the whole organisation, inclusive of VAT. Features vary by plan.

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MyCareCompliance does not guarantee a CQC rating or inspection outcome.