New providers · Policies

Home care agency policies

Policies explain how your agency meets its legal and regulatory duties. Inspectors look less at how many policies you have and more at whether staff know them, follow them, and whether they are kept up to date.

MyCareCompliance brings practical CQC audits, evidence, workforce oversight and improvement actions into one platform for adult social care providers.

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7 days free. Plans from £24.99 per organisation per month, inclusive of VAT. Features vary by plan. Compare plans and trial terms.

Last reviewed: 28 September 2026. Independent guidance from AJG Advisory — not official CQC guidance. Always check the official sources listed below for current requirements.

Who it applies to

Domiciliary care and home care agencies in England, including new agencies preparing for CQC registration.

Policies most agencies need

Safeguarding adults (and children, where relevant)
Medication support
Mental Capacity Act and consent
Complaints and compliments
Incident reporting and duty of candour
Infection prevention and control
Recruitment, induction, training and supervision
Lone working and missed or late visits
Data protection and confidentiality
Business continuity and emergency on-call
Whistleblowing / speaking up

Keeping policies live

Set a review date for every policy and a named owner
Record when staff have read and acknowledged each version
Re-issue for acknowledgement when a policy changes
Audit whether practice matches policy

Internal audit questions

1.Is every policy within its review date?
2.What proportion of staff have acknowledged the current version of each key policy?
3.Does a sample of practice (e.g. medication, missed visits) match what the policy says?

Practical checklist

Core policies adopted and dated
Owner and review date for each
Staff acknowledgement recorded per version
Policy audit in the schedule

How MyCareCompliance can help

The Employee Hub sends policies to staff for versioned acknowledgement and shows who has signed each version. The Policy & Procedure Audit checks review dates and practice.

Official sources

MyCareCompliance is founded by Jack Green, ACC Accredited Care Consultant, with over 10 years in adult social care and registered manager experience. Read Jack’s background.

See how the platform organises this work

Genuine product screenshots using demo data. Scores show internal assurance, not CQC ratings. Features vary by plan.

Compliance Centre showing overall score and domain ratings for a care service — Compliance Centre — one snapshot of where the service stands today.

Audit register listing scheduled and completed CQC audits with due dates — Audit programme — scheduled, completed and overdue audits in one register.

Improvement action plan with owners, priorities and due dates — Improvement plan — findings become actions with an owner and a deadline.

Workforce compliance records showing DBS, right to work and training expiry status — Workforce compliance — DBS, right to work, training and supervision expiry.

Need to manage this in your service?

Use MyCareCompliance to organise audits, actions, evidence and governance in one place. 7 days free, then from £24.99 per month for the whole organisation, inclusive of VAT. Features vary by plan.

Start free trial Book a free demo

MyCareCompliance does not guarantee a CQC rating or inspection outcome.