Knowledge centre · Key questions

Evidence for the CQC Responsive key question

Responsive asks whether services meet people's needs. CQC groups it into seven quality statements focused on person-centred care, information, listening to people and fair access.

MyCareCompliance brings practical CQC audits, evidence, workforce oversight and improvement actions into one platform for adult social care providers.

Start free trial Book a demo

7 days free. Plans from £24.99 per organisation per month, inclusive of VAT. Features vary by plan. Compare plans and trial terms.

Last reviewed: 10 October 2026. Independent guidance from AJG Advisory — not official CQC guidance. Always check the official sources listed below for current requirements.

Who it applies to

All CQC-registered adult social care providers.

The seven Responsive quality statements

Person-centred care — care plans reflecting people's preferences and goals
Care provision, integration and continuity — joint working with health and other services
Providing information — accessible formats in line with the Accessible Information Standard
Listening to and involving people — feedback, complaints and how they changed things
Equity in access — removing barriers for people with protected characteristics
Equity in experiences and outcomes — checking outcomes are fair across groups
Planning for the future — advance care planning and end of life wishes

Internal audit questions

1.Do care plans show the person's own words and goals?
2.Is information offered in formats people can use?
3.Can you show a change made because of a complaint or feedback?
4.Are future wishes recorded where people want to discuss them?

Practical checklist

Evidence mapped to each Responsive quality statement
Complaints and feedback outcomes recorded
Accessible information needs flagged in records

How MyCareCompliance can help

Feedback surveys, the complaints register and care plan audits in MyCareCompliance give you dated evidence for the Responsive quality statements.

Official sources

MyCareCompliance is founded by Jack Green, ACC Accredited Care Consultant, with over 10 years in adult social care and registered manager experience. Read Jack’s background.

See how the platform organises this work

Genuine product screenshots using demo data. Scores show internal assurance, not CQC ratings. Features vary by plan.

Compliance Centre showing overall score and domain ratings for a care service — Compliance Centre — one snapshot of where the service stands today.

Audit register listing scheduled and completed CQC audits with due dates — Audit programme — scheduled, completed and overdue audits in one register.

Improvement action plan with owners, priorities and due dates — Improvement plan — findings become actions with an owner and a deadline.

Workforce compliance records showing DBS, right to work and training expiry status — Workforce compliance — DBS, right to work, training and supervision expiry.

Need to manage this in your service?

Use MyCareCompliance to organise audits, actions, evidence and governance in one place. 7 days free, then from £24.99 per month for the whole organisation, inclusive of VAT. Features vary by plan.

Start free trial Book a free demo

MyCareCompliance does not guarantee a CQC rating or inspection outcome.