CQC Regulation 10 · Dignity and respect

CQC Regulation 10: dignity and respect

Regulation 10 requires people to be treated with dignity and respect. That includes privacy, supporting independence and involvement in the community, and having due regard to protected characteristics under the Equality Act 2010.

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Last reviewed: 28 September 2026. Independent guidance from AJG Advisory — not official CQC guidance. Always check the official sources listed below for current requirements.

Who it applies to

Every CQC-registered provider of a regulated activity. It is relevant to every member of staff who supports people, and to the environment and systems the provider controls.

What providers should consider

Is personal care delivered in private, with doors closed and people covered?
Do staff knock and wait, and use the name the person prefers?
Are people supported to do what they can for themselves?
Are cultural, religious, gender and sexuality-related needs respected in care planning?
Is confidential information discussed and stored appropriately?

What evidence may be relevant

Observations of practice and spot checks
Care plans recording preferences about personal care, such as the gender of carer
Equality and diversity training records
Feedback, compliments and complaints about how people were treated

Common areas to review

Task-focused language in records (e.g. 'fed', 'toileted')
Rushed home care visits that limit choice
Personal information visible to others

Internal audit questions

1.In observed practice, did staff protect privacy during personal care?
2.Do records use respectful, person-centred language?
3.Are people's preferences about who supports them with personal care recorded and followed?
4.Have concerns about dignity raised by people or relatives been investigated and learned from?

Practical checklist

Spot checks include dignity and privacy
Preferred name and personal-care preferences recorded
Equality characteristics considered in care plans
Confidentiality maintained in records and conversations
Dignity-related complaints investigated

How MyCareCompliance can help

Record spot checks and observed practice through the Spot Checks Audit, log findings against the relevant quality statements, and track any resulting training or supervision as actions.

Official sources

MyCareCompliance is founded by Jack Green, ACC Accredited Care Consultant, with over 10 years in adult social care and registered manager experience. Read Jack’s background.

See how the platform organises this work

Genuine product screenshots using demo data. Scores show internal assurance, not CQC ratings. Features vary by plan.

Compliance Centre showing overall score and domain ratings for a care service — Compliance Centre — one snapshot of where the service stands today.

Audit register listing scheduled and completed CQC audits with due dates — Audit programme — scheduled, completed and overdue audits in one register.

Improvement action plan with owners, priorities and due dates — Improvement plan — findings become actions with an owner and a deadline.

Workforce compliance records showing DBS, right to work and training expiry status — Workforce compliance — DBS, right to work, training and supervision expiry.

Need to manage this in your service?

Use MyCareCompliance to organise audits, actions, evidence and governance in one place. 7 days free, then from £24.99 per month for the whole organisation, inclusive of VAT. Features vary by plan.

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MyCareCompliance does not guarantee a CQC rating or inspection outcome.