Audit library
Operational audit templates
Operational audits turn the data in your rostering and call monitoring systems into recorded assurance: what the data showed, what you concluded, and what you changed.
7 audit templates in this domain
Each audit is scheduled per branch at the frequency shown, completed in the platform against pass, partial, fail or not applicable criteria, and scored against the CQC quality statements. Failed criteria become improvement actions with an owner, due date and evidence requirement, and the finished audit is filed as a branded PDF in your private evidence library.
Electronic Call Monitoring
MonthlyCore auditReviews ECM data quality, log-in compliance and what the exceptions tell you about the service.
Missed Visits Audit
MonthlyCore auditEvery missed visit reviewed for cause, impact, notification and preventative action.
Late / Shortened Visits Audit
MonthlyCore auditAnalyses lateness and short calls against commissioned time, with themes reported to managers.
Commissioned vs Delivered Care
MonthlyCompares contracted hours with delivered hours and explains the variance.
Continuity of Care
QuarterlyMeasures how consistently each person sees the same carers and what is being done to improve it.
Rota / Staffing Capacity
MonthlyCore auditTests whether the rota is realistic, safely staffed and allows for travel and handover.
Emergency / On Call
QuarterlyReviews out-of-hours response, on-call records and escalation decisions.
Other audit domains
What it looks like in the platform
See it with your own service
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