Free checklist
CQC quality statements checklist
The single assessment framework expresses expectations as quality statements written as 'we' statements from the provider's point of view. This checklist groups them under the five key questions with the evidence most likely to satisfy each.
How to use this checklist
- Take one key question a month rather than all five at once
- For each statement, name the evidence you would show an assessor
- Where you cannot name it, that is your improvement action
Print it, share it with your team, or download it as a branded PDF.
Safe
- Learning cultureEvidence: Incident learning, changes made and shared
- Safe systems, pathways and transitionsEvidence: Transfer and referral records
- SafeguardingEvidence: Training, referrals, outcomes
- Involving people to manage risksEvidence: Risk assessments co-produced with the person
- Safe environmentsEvidence: Checks, servicing, equipment records
- Safe and effective staffingEvidence: Rotas, dependency, recruitment and training
- Infection prevention and controlEvidence: IPC audits and practice observations
- Medicines optimisationEvidence: MAR audits, competency, error learning
Effective
- Assessing needsEvidence: Initial and ongoing assessments
- Delivering evidence-based care and treatmentEvidence: Practice aligned to NICE and best practice
- How staff, teams and services work togetherEvidence: Multi-disciplinary records
- Supporting people to live healthier livesEvidence: Health monitoring and referrals
- Monitoring and improving outcomesEvidence: Outcome data and reviews
- Consent to care and treatmentEvidence: MCA and best interests records
Caring
- Kindness, compassion and dignityEvidence: Observations, feedback
- Treating people as individualsEvidence: Person-centred plans
- Independence, choice and controlEvidence: Goals and support to achieve them
- Responding to people's immediate needsEvidence: Records of prompt response
- Workforce wellbeing and enablementEvidence: Supervision, wellbeing support
Responsive
- Person-centred careEvidence: Plans reflecting what matters to the person
- Care provision, integration and continuityEvidence: Consistent staffing and continuity records
- Providing informationEvidence: Accessible formats
- Listening to and involving peopleEvidence: Surveys, meetings, 'you said we did'
- Equity in access and experienceEvidence: Equality monitoring
- Planning for the futureEvidence: Advance care planning
Well-led
- Shared direction and cultureEvidence: Vision, values, staff understanding
- Capable, compassionate and inclusive leadersEvidence: Leadership development and feedback
- Freedom to speak upEvidence: Whistleblowing policy and evidence of use
- Workforce equality, diversity and inclusionEvidence: EDI monitoring and action
- Governance, management and sustainabilityEvidence: Audit programme and improvement plan
- Partnerships and communitiesEvidence: Joint working records
- Learning, improvement and innovationEvidence: Re-audit showing sustained change
- Environmental sustainabilityEvidence: Practical steps recorded
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