CQC quality statement — Caring
Treating people as individuals
"We treat people as individuals and make sure their care, support and treatment meets their needs and preferences. We take account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics." In MyCareCompliance, 3 mapped checks across 3 audit templates map to this quality statement.
Last reviewed: September 2026. This guidance reflects CQC information available at the date above — always refer to cqc.org.uk for current regulatory requirements.
How we check it
Each check below is a real question from a MyCareCompliance audit template. It names the regulation it evidences, describes what an auditor looks for in good and poor practice, and lists the evidence an inspector would expect you to produce.
- 3 mapped checks under the "Treating people as individuals" quality statement
- Evidences 2 regulations: Regulation 9 — Person-centred care, Regulation 10 — Dignity and respect
- Failed checks become tracked improvement actions with an owner, due date and evidence
The 3 checks
- Regulation 9 — Person-centred careCare Plan Audit
Is there evidence that the person receiving care and/or their family were actively involved in developing and reviewing the care plan?
What we look for: Look for narrative showing the person's goals and wishes shaped the plan. Good looks like documented conversations with the person/relatives about what they want to achieve. Fails if the plan appears entirely dictated by the agency with no user input.
Evidence: Review meeting minutes, service user feedback forms, communication logs with relatives
- Regulation 9 — Person-centred careContinuity of Care
Are people's preferences regarding the gender, skills, and background of their care workers recorded and respected in scheduling?
What we look for: Check how preferences (e.g., female carers only, language requirements) are flagged in the rostering system. Good practice ensures these are strictly followed. A fail is scheduling staff who do not meet the person's documented cultural or personal needs.
Evidence: Care plans (preferences section), matching profiles, rota system tags, pre-assessment documents
- Regulation 10 — Dignity and respectLate / Shortened Visits Audit
Is there evidence that people using the service (or their families) are promptly contacted and informed when a care worker is running late?
What we look for: Cross-reference known late visits with the office communication log. Good looks like the office calling the client proactively to advise of the delay and expected arrival time. A fail is clients waiting anxiously with no communication.
Evidence: On-call communication logs, ECM alert notes, Client contact records, Duty logs
Other Caring quality statements
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